Service Writer/Advisor
Confidential Confidential Roselle, IL Roselle, IL Full-time Full-time Estimated:
$47.
7K - $60.
5K a year Estimated:
$47.
7K - $60.
5K a year Service Advisor Competitve Pay - Great Benefits Monday-Friday - No nights or weekends Experience is a Plus, but not required! Driven? So are we! We want to invest in your future! Apply today! Successful Service Advisors are ambitious problem-solvers who thrive in a fast paced environment.
We are looking for Service Advisors that NEVER SETTLE and are always looking to raise the bar! If you are this person, we want to hear from you! Confidential puts your Service Advisor career on the fast track to success! We are hiring for Service Advisors now for our busy Service Repair Department.
We treat each service customer's needs with concern and have a loyal customer base.
Our ideal candidate will have a great Customer Service / Sales skills.
About Confidential Confidential gives service contractors, facilities managers, and others everything they need to keep things clean and looking their best--whether it's removing that one impossible carpet stain or resurfacing a massive warehouse floor.
Since inception, we've been providing not just the products and equipment they need, but the real-world knowledge, rolled-up sleeves approach, and rock-solid reliability they can't find with other suppliers.
Today, with 16 branches strategically located throughout the United States, we're serving industries ranging from carpet cleaning to janitorial to restoration to concrete polishing and surface prep.
confidential
Responsibilities:
Greet customers and assist them with any inquiries Ensure that customers receive prompt, courteous and effective service Prioritize required service and be prepared to provide options upon request Verify warranty and service contract coverage by examining records, and papers and explaining clearly to customer Develop estimates by costing materials, supplies and labor Prepare repair orders by describing symptoms, problems and causes discovered Obtain approval signatures, entering repair orders into service database system Maintain customer rapport by explaining estimates and expected return of equipment, obtaining and providing contact telephone numbers Keep customer informed on completion times, service expenses and possible changes Build strong relationship with the customers Set and manage the expectations of the service for both the customers and technicians Required Skills Job Requirements:
Experience a plus, but not required Computer literacy Excellent verbal, written and problem-solving skills Customer service focus is a priority Organizational, multi-tasking and follow-up skills a must Valid driver's license Required ExperienceBenefits/Health Plans:
Medical/Dental/Vision insurance coverage Free life insurance for all full-time employees Flexible spending account allowing employees to pay for certain health care expenses with pre-tax dollars 401K program Holidays and personal days:
12 paid days PTO 3 weeks (accrual basis) Employee referral program Employee discounts Job Type:
Full-time
Benefits:
401(k) Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Day range:
Monday to Friday Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) License/Certification:
Driver's License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$47.
7K - $60.
5K a year Estimated:
$47.
7K - $60.
5K a year Service Advisor Competitve Pay - Great Benefits Monday-Friday - No nights or weekends Experience is a Plus, but not required! Driven? So are we! We want to invest in your future! Apply today! Successful Service Advisors are ambitious problem-solvers who thrive in a fast paced environment.
We are looking for Service Advisors that NEVER SETTLE and are always looking to raise the bar! If you are this person, we want to hear from you! Confidential puts your Service Advisor career on the fast track to success! We are hiring for Service Advisors now for our busy Service Repair Department.
We treat each service customer's needs with concern and have a loyal customer base.
Our ideal candidate will have a great Customer Service / Sales skills.
About Confidential Confidential gives service contractors, facilities managers, and others everything they need to keep things clean and looking their best--whether it's removing that one impossible carpet stain or resurfacing a massive warehouse floor.
Since inception, we've been providing not just the products and equipment they need, but the real-world knowledge, rolled-up sleeves approach, and rock-solid reliability they can't find with other suppliers.
Today, with 16 branches strategically located throughout the United States, we're serving industries ranging from carpet cleaning to janitorial to restoration to concrete polishing and surface prep.
confidential
Responsibilities:
Greet customers and assist them with any inquiries Ensure that customers receive prompt, courteous and effective service Prioritize required service and be prepared to provide options upon request Verify warranty and service contract coverage by examining records, and papers and explaining clearly to customer Develop estimates by costing materials, supplies and labor Prepare repair orders by describing symptoms, problems and causes discovered Obtain approval signatures, entering repair orders into service database system Maintain customer rapport by explaining estimates and expected return of equipment, obtaining and providing contact telephone numbers Keep customer informed on completion times, service expenses and possible changes Build strong relationship with the customers Set and manage the expectations of the service for both the customers and technicians Required Skills Job Requirements:
Experience a plus, but not required Computer literacy Excellent verbal, written and problem-solving skills Customer service focus is a priority Organizational, multi-tasking and follow-up skills a must Valid driver's license Required ExperienceBenefits/Health Plans:
Medical/Dental/Vision insurance coverage Free life insurance for all full-time employees Flexible spending account allowing employees to pay for certain health care expenses with pre-tax dollars 401K program Holidays and personal days:
12 paid days PTO 3 weeks (accrual basis) Employee referral program Employee discounts Job Type:
Full-time
Benefits:
401(k) Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Day range:
Monday to Friday Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) License/Certification:
Driver's License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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